Last Updated: [April 17, 2024]

This Privacy Statement, along with our Terms and Conditions and Cookie Statement, describe our approach to the collection, use, and handling of any personal information you provide us and apply to all Tailbox digital platforms, including our website, mobile apps, and other services operated by us (collectively, the “Services”).

We recognize the trust you place in us when providing your personal information online. Ensuring the security and confidentiality of your personal information is a cornerstone of our operations and a priority that we uphold at all times.

Please take a moment to read these Terms and Conditions carefully, as they govern your use of Tailbox’s Services and outline our privacy practices.

About This Privacy Statement and Tailbox

This Privacy Statement applies to information that can identify you as an individual (personal information) that we collect from or about you. This statement does not apply to anonymous data that cannot identify you personally.

Our website may contain links to third-party websites. Tailbox is not responsible for the privacy practices or content of these third-party sites and recommends that you read their privacy statements attentively.

Tailbox

Tailbox is operated by Tailbox inc, with our main office located at 1 Kendall Square, Cambridge – MA. We are an innovative platform within the travel industry, dedicated to enhancing your travel experience using the power of AI.

About Your Personal Information and Uses

What Personal Information Does Tailbox Collect?

We may collect personal information, including but not limited to:

• Identifiers: Your name, address, email address, phone number, online identifiers, IP address, account name, or government-issued ID numbers.
• Personal Information: Financial information, insurance policy number, or medical information for travel accessibility and dietary preferences.
• Demographics: Date of birth, gender, and other attributes when required for travel bookings.
• Internet Activity: Device and software information, search terms, pages visited, and content shared through our services.
• Geolocation Data: Collected when location services are activated for better service provision, this includes GPS data and address information from your account.

How We Collect Your Information:

• Information is collected directly when you register, make bookings, or communicate with our customer service.
• We automatically collect certain types of information through cookies and other similar technologies when you use our services.
• Data may also be collected from other sources, including affiliated services, social media platforms, or third-party providers.

How We Use Your Information:

Your personal information is used to facilitate your use of Tailbox’s services, which includes but is not limited to:

• Managing bookings and user accounts.
• Provide custom experiences and recommendations.
• Responding to inquiries and providing customer support.
• Marketing and promotional activities, subject to your preferences and consent.
• Operational functions such as fraud prevention, risk assessment, and service improvement.
• Analysis and research to better understand user needs and improve our services.

Sharing Your Information:

We may share your information with:

• Service Providers: Involved in fulfilling the booking and travel services per your request.
• Third-party Vendors: For processing transactions, analytics, marketing, and customer service functions.
• Business Partners: Joint offerings or promotions may require shared information under their privacy policies.
• Affiliates: Within our company network to provide you with seamless travel services.

Security of Your Personal Information

We prioritize the security of your personal information, employing various technological and procedural safeguards. However, please be aware that no security measures are impenetrable.

Your Privacy Rights:

You have a right to access, correct, and in some instances, delete your personal information. Requests to exercise these rights can be made by contacting our privacy team at [Contact Information.

Use of This Website by Children

This website is not intended for anyone under the age of 16 years old. If you are under 16, you may not register with, or use this website.

Modifications to Terms and Conditions:

Tailbox reserves the right to modify these Terms and Conditions at any time. We will notify users of significant changes and indicate the date of the latest updates. We strive not to diminish your rights without your consent and encourage regular review of our terms.

THIRD-PARTY SOFTWARE/SERVICE PROVIDERS

We may use UXCam, which is an analytics solution. UXCam may record: Screens visited, Interaction patterns (such as screen actions, gestures: taps, scrolls), and Device details (Type, Version, Model, Operating System). We are using the information collected by UXCam to improve our app. UXCam does not collect personally identifiable information and does not track your browsing habits across apps. For more information see Privacy Policy for Information Collected by the UXCam Service. THIRD-PARTY SOFTWARE/SERVICE PROVIDERS We may use UXCam, which is an analytics solution. UXCam may record: Screens visited, Interaction patterns (such as screen actions, gestures: taps, scrolls), and Device details (Type, Version, Model, Operating System). We are using the information collected by UXCam to improve our app. UXCam does not collect personally identifiable information and does not track your browsing habits across apps. For more information see Privacy Policy for Information Collected by the UXCam Service.

By using Tailbox’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.